Customer Care

PURCHASING & MY ACCOUNT

I’m ready to order! Take me through the process.

Add Metamorphosis to your cart, then click on “begin checkout”.

While you’re checking out, we’ll ask for:

How will I know my order has gone through?

After you’ve clicked “complete your order,” you’ll receive an order confirmation number. Within approximately 24 hours, you will also receive a confirmation email. Finally, after your order has been successfully processed, we’ll notify you via email.

Can I keep my billing info on file to reorder?

Yes. By registering, we’ll safely store your credit card, billing and shipping information on our secure server, to facilitate easy checkout next time.

Can I automatically renew my Metamorphosis order?

By enrolling in the JolieMD Replenishment Program, your credit card on file will be billed at a 10% discount and you will automatically receive a new shipment of Metamorphosis Softening Serum and Enlightening Lotion every 5 weeks.

Does JolieMD ship to international addresses?

We currently do not ship to international addresses outside of the US and Canada, but please check back soon!

Why should I set up an online account?

Setting up an online account allows you to register for Club JolieMD and automatically receive a fresh shipment of Metamorphosis Softening Serum and Enlightening Lotion every five weeks. If you choose not to register for Club JolieMD, an online account allows you to manually place your next Metamorphosis order with just a few clicks. You can also review and update your system preferences, address and credit card information. Click here to register now.

How do I set up an online account?

As part of our registration process, you will be asked for the following information:

What is my sign in/account name?

Your sign in/account name is your email address.

What should I do if I’ve forgotten my password?

If you have forgotten your password, click on “I forgot my password” in the log in screen. Enter the email address you used to register for your Online Account, and a temporary password will be emailed to you within two hours.